Managing Human Resources OCBC Bank

Question: Discuss about theManaging Human Resourcesfor OCBC Bank. Answer: Diversity Appropriate Training Methods for Different Category of Workforce The training methods for the different categories of the workforce are as follows: Technology-Based Training A trainer needs to understand the desired skills of the different employees and then it should assist them with the different aspects of the technology as to increase its skills (ATG Educational, 2016). This includes PC based training; web-based training which finally enhances the overall performances of the employees concerned. Simulators These are mainly used for imitating the real work experiences of the employee coming from different cultural backgrounds. On-The-Job Training Reading of the training manuals, the combination of the explanation from the trainers as well as its practice helps in evaluating the effectiveness of the employees concerned. Moreover, the use of collaboration and cooperation by the employees helps in understanding the importance of the diversity practice in a workplace (Itika, 2016). Coaching/Mentoring Hiring the experienced trainers is important as to understand the desired skills and mental level of the different employees from the diverse workforce. It becomes the primary role of the trainers to spread the message of working together irrespective of the discrimination practices which occurs within the diverse workforce. Lectures The lectures delivered by the trainer as well as the managers helps in providing the desired knowledge on the work processes of the firm and it helps in understanding the importance of the diversity management practices. Discussion and Tutorials It helps those employees who are unfamiliar regarding the implementation and the execution of the business processes of the work processes and moreover, it helps in understanding the issues coming between the work processes. Usefulness of Training Evaluation The training evaluation will help in understanding the desired business requirements in a more effective way (Schmitz, 2016). On the other hand, it will help in spreading the desired message of diversity management practices within the workplace concerned. It becomes more important for the employees coming from diverse culture to understand the importance of collaboration and cooperation as it helps in increasing the overall processes of the firm concerned. The training evaluation will help OCBC Bank to increase its overall performances and to enhance the profitability and productivity rate ("OCBC Bank Singapore - Personal Banking, Business Banking, Wealth Management", 2016). There are three important benefits of training evaluation, they are as follows: Evaluation helps in ensuring the accountability Training evaluation helps in providing complete training needs of the employees with the identification of the competency gaps that comes in the execution of the work processes (Shapiro, 2016). Checking the costs It improves the quality of the work, attitudes, skills and the desired behavior of the employees within the confined budget. OCBC Bank can significantly improve the quality of the work processes from the employees by assisting them with good quality of training within a particular budget. Providing Feedback to the training/trainer The collection of the feedback from the trainer helps in identifying the desired areas for improvement of the employees and the entire training methods can be improved considering the diverse culture of the employees. Fair Grievance Handling Positive Influence and Negative Influence using Social Media for Work-Related Issues in Workplace The use of the social media has negative along with positive affects the concerned workplace of any of the firm concerned. Distraction is one of the negative effects of using social media within a concerned workplace (Truss, Mankin, Kelliher, 2012). The accessing of the social media websites during the work processes critically hampers their work and affects the business processes of the firm. The employees losses their valuable work time while updating their status and personal pictures and therefore, it becomes very important for the employees to avoid the use of these websites in their concerned work areas. Moreover, it gives rise to some of the crucial work-related issues, which significantly affects the firm. On the other hand, the development of the public relations is one of useful aspects of social media. Social media can be effectively used as the strongest promotional tool for doing the advertisements on behalf of the company (Shapiro, 2016). It is very inexpensive and useful tool for blogging and posting positive media reviews on different external links. It can be used by OCBC Bank for a gathering of the mailing lists of the people and can attract a large number of the clients highlighting the desired benefits of the firm. References ATG Educational, A. (2016).www.atg-edu.com. Retrieved 15 November 2016, from https://HUMAN RESOURCES MANAGEMENT Erika, J. (2016).Fundamentals of human resource management. Retrieved 15 November 2016, from https://openaccess.leidenuniv.nl/bitstream/handle/1887/22381/ASC-075287668-3030-01.pdf?sequence=2 OCBC Bank Singapore - Personal Banking, Business Banking, Wealth Management. (2016).Ocbc.com. Retrieved 15 November 2016, from https://www.ocbc.com/group/group-home.html Schmitz, A. (2016).Beginning Management of Human Resources.lardbucket.org. Retrieved 15 November 2016, from https://2012books.lardbucket.org/pdfs/beginning-management-of-human-resources.pdf Shapiro, J. (2016).Human resource management.London international.ac.uk. Retrieved 15 November 2016, from https://www.londoninternational.ac.uk/sites/default/files/programme_resources/lse/lse_pdf/subject_guides/mn3075_ch1-4.pdf Truss, C., Mankin, D., Kelliher, C. (2012).Strategic human resource management(1st ed.). Oxford: Oxford University Press.